Please read the following terms carefully before you
place your order. Once the order is placed, we will provide services
according to the following the terms.
Shipping
We use
International Express Service for all international deliveries. We will
prepare and send out your order within 2-3 business days after getting
the payment. Then it takes about 7-15 days for the door to door
delivery. 1-3 days delay should be allowed due to the unforeseen
circumstance in shipping condition.
To ensure the security of
delivery, we ship orders only when the shipping address matches the
billing address. To avoid any fraud transactions by credit cards, orders
that requested to ship to another address can't be accepted unless we
receive a confirmation from the card holder by fax.
Tracking
Once
the item is shipped out, we will provide a tracking number immediately.
Please make sure the registered email address and phone numbers are
available so that we can contact you when a tracking number is issued
after shipping.
Cancellations & modification
Order
cancellation are unacceptable. Otherwise 25% cancellation fee
applies.Shipped orders cannot be cancelled. Hope you can kindly
understand that. Thank you!
If you are uncertain about something in
your order and you wish to change it, please contact us immediately and
put the order on hold while you decide. This will stop the packaging
process so you still have time to make changes.
Exchange / Replacement / Return
Exchange
is acceptable within 7 days upon delivery if you do need to replace the
commodity with another size, color or style. Extra freight is required
for new dispatching. The cost is about 10-30% of the order amount
according to addresses.
Replacement applied when a certain product
run out of stock suddenly, especially in busy season. Small gifts
offered occasionally if replacement is accepted by customers.
Return
is acceptable when commodity is found damaged during shipping. In this
case, customers should contact our sales assistant as soon as possible;
email us with photos of the parcel and the damaged products (necessary
proofs of free exchanging). Please make sure the parcel is under
original condition. A return form should be filled and attached to the
exchanging parcel. For processing details, please email us now.
Refund
1.After quality inspection made by the quality control division (QCD), partial or full refund issued to customers'bank.
2.It
will be as long as 30 days for the amount returned to customers'credit
cards after we operate the refund. During this time, it is the bank who
handles the case.
3. Please check the billing at the following month after applying refund from our store to ensure the refund is done completely.
Insurance
Over
99% of the items will be delivered safely. You don't need to pay extra
money for the insurance. the shipping company will be responsible for
all the items they undertake. In case your item get lost or damaged or
seized by the customs, we will be responsible for half the loss.
Home >
Shipping & Returns